NHTSA Recall 21V411000
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Affected Vehicles
| Year | Make | Model |
|---|---|---|
| 2019 | Mercedes-Benz | SPRINTER 1500 |
| 2020 | Mercedes-Benz | SPRINTER 3500 |
| 2019 | Mercedes-Benz | SPRINTER 4500 |
| 2020 | Mercedes-Benz | SPRINTER 4500 |