NHTSA Recall 21V354000
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Affected Vehicles
| Year | Make | Model |
|---|---|---|
| 2021 | Mercedes-Benz | AMG A35 |
| 2021 | Mercedes-Benz | AMG CLA35 |
| 2021 | Mercedes-Benz | AMG CLA45 |
| 2021 | Mercedes-Benz | AMG CLS53 |
| 2021 | Mercedes-Benz | AMG E53 |
| 2021 | Mercedes-Benz | AMG GLB35 |
| 2021 | Mercedes-Benz | AMG GLC43 |
| 2021 | Mercedes-Benz | AMG GLC63 |